When is my rent due? Your rent is due on the day of the month that you rent your unit. We do not prorate. (If you rent a unit on July 15th, your next rent is due on August 15th.)
Can I pay my bill online? Yes. Payments can be made online through our secure customer portal using a debit card, credit card, or ACH. A 3% convenience fee will be added to all card payments. We still accept checks or cash at our office.
What happens if my payment is late? We offer a 5-day grace period on all payments. After that, a missed payment notice is sent via email, and a $10 late fee is applied. If payment remains unpaid after 10 days, the unit will be locked and a $20 unlock fee will apply.
How do I know what size storage unit I need? A 10x20 unit is about the size of a one-car garage. A 10x10 unit fits the contents of a typical bedroom.
Are your storage units secure? Yes. Our facility is equipped with barbed wire fencing, gated access with keypad entry, and bright LED security lighting.
What makes Auburn Self Storage different from other storage facilities in the area? We’re a family-owned and operated business since 1987, offering the largest variety of unit sizes, personalized service, and a long-standing reputation in the community. We also offer drive up climate controlled units.
Do you have pest control? Yes, pest control is part of our ongoing property care.
Do I need a lock for my unit? Yes. You’ll need to provide a lock for your unit. We have locks available for purchase at our office.
Do you require a long-term contract? No. All rentals are month-to-month with no long-term commitment required.
How much notice do I need to give before moving out? We ask for at least 5 days' notice. You can notify us via email, phone, the customer portal, or in person.
What types of items should be stored in climate-controlled units? These units are best for electronics, wooden furniture, documents, photos, musical instruments, antiques, paintings, and other temperature-sensitive items.
Do you offer outdoor parking or storage for vehicles, boats, or RVs? We do not offer outdoor storage for vehicles, boats, trailers, or RVs. As a high quality storage facility we do offer enclosed units suitable for storing vehicles or motorcycles. If storing a vehicle or motorcycle, we require placing cardboard or a blanket on the concrete floor first.
Am I required to get insurance for my unit? Insurance is optional but strongly recommended. Please note that most homeowners or renters insurance policies do not cover items stored off-site. For your convenience, we've partnered with a trusted storage insurance provider. You can review coverage options on the Tenant Protection page under Storage Help.
Can I change my unit size if I need more or less space? Yes. Unit transfers are available based on availability and can be arranged through the office.
Do you offer moving supplies or truck rentals? We sell disc locks and shackle locks. We do not offer truck rentals.
